.png)
If something goes wrong,
here is exactly what happens.
Accountancy and Tax Crew Limited is committed to providing a high-quality service to all clients. No vague promises - a published procedure with named ownership and fixed response times.
Raise the concern
Contact Muhammad Akram, Principle Accounts, at complaints@atcrew.co.uk or in writing to Office One, 9 Troopers Drive, Romford, England, RM3 9DE. It goes straight to the top - not into a queue.
Acknowledgement
We acknowledge your complaint within five working days of receipt.
Investigation and response
A thorough investigation, then a written response with a summary of findings and any proposed resolution - within 15 working days.
Resolution - or independent escalation
If the proposed resolution is acceptable, the matter is closed. If you remain dissatisfied, you can escalate externally - no permission from us needed.
Independent escalation
For service matters involving an IFA member in practice in the UK, the Institute of Financial Accountants offers an independent ADR process.
Conduct matters can be raised directly at www.ifa.org.uk.
The IFA route is independent of AT Crew. You never need our permission to use it.